Contact us

Manfrotto


Turning insights into action

Our results

The Challenge

Leading photography equipment manufacturer Manfrotto was finding that the performance of its search traffic was inconsistent and that some sites, particularly its Japanese site, weren’t meeting local customers’ needs, and were hindering conversion rates.

Croud was tasked with:

  • Gaining a better understanding of local customers to help tailor their experience accordingly
  • Increasing conversion rates and average basket value in low-performing markets

The Croud Difference

Croud utilised a wide range of tools and tracking methods to discover how well each Manfrotto website was optimised for the local market, including:

  • All-in-one analytics and feedback tool Hotjar
  • A bespoke Google Analytics tracking solution and its Enhanced Ecommerce tool.

Alongside this, Croud carried out user testing in Japan, enlisting native Japanese speakers from Croud’s global network of Croudies, our on-demand digital experts across the globe, to complete a number of tasks on Manfrotto’s site and record their thoughts and actions.

By evaluating both the quantitative and qualitative data collected, Croud identified a number of issues negatively impacting site conversion, both at a global and local level.

The results

With a clear opportunity to improve user experience and conversion rates on Manfrotto’s sites, Croud recommended, designed and delivered a series of A/B tests in Google Optimize to address the issues identified. Following this, Manfrotto saw the following:

  • A 28% year-on-year increase in conversion rate
  • In Japan alone, conversion rate improved by an impressive 128%
  • In addition, average basket values increased globally by 6.5%

Like to know more?

London


Tel: +44 (0)20 8017 7723
Email: Email us
Croud Inc Ltd, Ground Floor,
87a Worship St, London,
EC2A 2BE

New York


Tel: +1 347 703 2121
Email: Email us
Croud Incorporated,
628 Broadway, 5th Floor,
New York, NY, 10012

Sydney


Tel: +61 2 8937 3543
Email: Email us
Croud Australia Pty Ltd,
4b, 116 – 122 Kippax Street,
Surry Hills, NSW, 2010

Shrewsbury


Tel: +44 (0)1743 211175
Email: Email us
Croud Inc Ltd, The Chancery,
Abbey Lawn, Shrewsbury,
SY2 5DE